Culm Valley Carpets are committed to protecting and respecting your privacy.
any other documents referred to on it sets out the basis on which any
personal data we collect from you, or that you provide to us, will be
processed by us. Please read the following carefully to understand our
views and practices regarding your personal data and how we will treat it.
By visiting www.culmvalleycarpets.co.uk you are accepting and consenting to
the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data
controller is Culm Valley Carpets Ltd, 8 High Street, Cullompton, Devon EX15 1AA.
Information we may collect from you
We may collect and process the following data about you:
- Information you give us. You may give us information about you by filling
in forms on our site www.culmvalleycarpets.co.uk or by corresponding with us
by phone, e-mail or otherwise. This includes information you provide when you
register to use our site, subscribe to our service, search for a product,
place an order on our site, participate in discussion boards or other social
media functions on our site, and when you report a problem with our site.
The information you give us may include your name, address, e-mail address
and phone number.
Uses made of the information
We use information held about you in the following ways:
- to carry out our obligations arising from any contracts entered
into between you and us and to provide you with the information,
products and services that you request from us;
- to provide you with information about other goods and services
we offer that are similar to those that you have already purchased or
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most
effective manner for you and for your computer.
Disclosure of your information
- We will never share your personal information with any third party.
This information is held purely for use by Culm Valley Carpets for
scheduling, communication and invoicing purposes.
- The only exception to the above will be for Manufacturer guarantee
requirements. On occasions, certain manufacturers such as Karndean Flooring
require customer contact details, including email address to validate
Where we store your personal data
- Any personal data we hold, (names, addresses, phone numbers and email
addresses) on our email and QuickBooks Accounts server is fully encrypted
- Paper copies of old quotes, plans, etc. are held in folders for a 5 year
retention period before being destroyed by burning.
Access to information
The Act gives you the right to access information held about you.
Your right of access can be exercised in accordance with the Act.
Any access request may be subject to a fee of £10 to meet our costs in
providing you with details of the information we hold about you.
on this page and, where appropriate, notified to you by e-mail. Please check
are welcomed and should be addressed to firstname.lastname@example.org
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